How can I make a suggestion/complaint?

Any Support Request - Request for Information, Compliment, Suggestion, Complaint, Refund Request or Fine Defence - can be submitted online, using the form or the Electronic Complaints Book.

Refund Request Forms are available at all ticket offices in the Stations and at the Customer Assistance Offices, as well as the Complaints Book, which will be made available under the terms of the Law, during the respective opening hours.

If you have a query, you can also contact the CP Customer Care Line using the following details:

• 210 900 032 – The cost of a call to a landline will depend on your tariff;
   
• 808 109 110 - The cost of a local call in accordance with your tariff plan, with a maximum of 0.07 euros + VAT for the first minute and 0.0277 euros + VAT for each subsequent minute on weekdays from 9.00 a.m. to 9.00 p.m., or 0.0084 euros + VAT from 9.00 p.m. to 9.00 a.m., at weekends and on public holidays, as defined by Anacom;
   
• +351 210 900 032 from abroad – Your tariff plan determines the cost of a call to Portugal.