If you want a receipt (for amounts of €100 or more) or a simplified receipt (for amounts of up to €100) with a Tax Identification Number, to deduct VAT for personal income tax (individuals) or for VAT purposes (companies and the self-employed), you must enter the tax number at the time of purchase and always before paying, so that this information appears on the document CP issues.
In addition to the tax number, the invoice can also include your name and address.
When you receive the receipt, you should immediately check that the information is correct.
You must choose one of the following options to request a receipt for a Porto urban train ticket purchased at the Vending Machines or on board:
- Andante Line Portal;
- CP Ticket Office, by handing in the original proof of payment.
The receipt can be issued up to the 10 days after you bought the ticket.
The receipt may take up to 5 days to be made available and will be available for the following 5 days.
ATM top-ups using the Navegante/Lisboa Viva card are managed on the Navegante website.
The document issued at the time of topping up is not a receipt but proof of topping up, even when the customer enters their tax number.
If you want your pass top-up to be available on the e-fatura portal, you should choose the ‘simplified receipt with TIN’ option (fatura simplificada com NIF).
This charge will be categorised as ‘OTHER’ on your e-fatura portal and you will need to manually change it to the ‘TRANSPORT’ category.
If you cannot enter your tax number when purchasing the ticket, for reasons attributable to CP, you have 10 days to request a receipt with your tax number, by filling in the ‘Receipt request’ form, which you must hand in at any CP station or Customer Assistance Office with the original receipt without your tax number.
Alternatively, you can make the request by email to pedidofatura@cp.pt or faturasporto@cp.pt in the case of Porto urban tickets (purchased at stations, vending machines and on trains), scanning the ‘Receipt request’ form and the original receipt.
The new receipt will be sent to the email address or address indicated on the form in question.
If you lose the original receipt, you can ask for a duplicate.
The duplicate is exactly like the original, and it is impossible to change any data.
You must make the request by filling in "Form E" and delivering it to any station or CP Customer Assistance Office. The duplicate can be picked up 10 working days after the request.
Alternatively, you can make the request by email to pedidofatura@cp.pt, scanning "Form E". The 2nd copy will sent the same way.
Duplicates are not accepted for exchange or refund purposes.
