Contacts

Special needs customers

We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.

SIM requisition

To request assistance in getting on and off our trains, you must ask through the following channels:

  • Telephone - 808 100 746 (808 100 SIM) (Price of a local call according to your tariff, with a maximum of 0.07€ + VAT for the first minute and 0.0277€ + VAT for each subsequent minute on weekdays from 9am to 9pm or 0.0084€ + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom) or (+351) 219 023 487 (Price of a call to Portugal according to your tariff).
  • SIM requisition form:

Adviser for Passengers with Special Needs

We created the position of Counsellor for Special Needs Passengers, with the aim of strengthening the confidence of these passengers, with a view to continuously improving the services provided by the company. 

The priority functions of the Counsellor for Special Needs Passengers are to advise the company on practices that defend and promote accessibility to CP's services for everyone with specific needs, contributing to the inventory of access obstacles and defining priorities in the adoption of measures that make mobility an acquired right.