Post-travel

Everything you need to know before, during, or after travelling with us.

We’ve gathered all the essential information you need before starting your journey with us. From train usage rules to conditions for carrying luggage, bicycles, and pets, here you’ll find detailed answers to your questions.
You can also learn about ticket refunds and exchanges, among other topics.
Travelling informed is travelling better.

Check all the information

Discover the rules, rights, and tips for your journey

€10 note in hand
Insitucional Turismo Minho
10/10/24

Information about refunds

All the conditions for refunding tickets and passes.
Various objects, such as mobile phones, watches, wallets, or keys.
Insitucional Turismo Minho
10/10/24

Lost property

See what to do if you have found or lost anything on our trains.
Customer wearing a hat and sunglasses, with a trolley under their arm.
Insitucional Turismo Minho
10/10/24

Left luggage in the stations

See which stations have automatic lockers so you can store your luggage conveniently.
Lisbon Urban Train, CP 2318, in service.
Insitucional Turismo Minho
10/10/24

Rules for train passengers

See the rules about access, train use and tickets.
Passenger on the phone by the door, inside a carriage of a Cascais Line train.
Insitucional Turismo Minho
10/10/24

General conditions of transport

See all the conditions of transport on our trains in detail.
Clock on the wall of Pinhão Station.
Insitucional Turismo Minho
10/10/24

Proof of train delay or cancellation

See how to get this document.
Example Text

Pontos de Venda

Green-4
Antes de viajar, adquira o seu bilhete num dos pontos de venda disponíveis.
Green-4
Example Text
Example Text

Pontos de Venda

Green-4
Antes de viajar, adquira o seu bilhete num dos pontos de venda disponíveis.
Green-4
Example Text
Example Text

Pontos de Venda

Green-4
Antes de viajar, adquira o seu bilhete num dos pontos de venda disponíveis.
Green-4
Example Text
Customer sitting with a laptop on the desk, holding a mobile phone and a bank card in hands.
Example Text

Information about changing and cancelling tickets

Botão Verde CP
Antes de viajar, adquira o seu bilhete num dos pontos de venda disponíveis.
Green-4
Example Text
€10 note in hand.
Example Text

Information about refunds

Botão Verde CP
Antes de viajar, adquira o seu bilhete num dos pontos de venda disponíveis.
Green-4
Example Text