There was a strike and my train was delayed or cancelled. Am I entitled to compensation?
Delays or cancellations due to the following situations are not considered attributable to the operator and therefore there is no compensation:
- natural disasters (storms, avalanches, floods, landslides, rock falls, among others);
- strikes;
- changes to the itinerary due to works announced in good time;
- fires originating outside the facilities or infrastructure, but which affect traffic;
- terrorist attacks;
- sabotage of rolling stock or installations;
- demonstrations or public order problems;
- interruption of service by court or government order;
- interruption of service due to occupation of the track by people, animals, vehicles or other objects.
