FAQ

How do I register as a Customer?

What are the advantages of registering and having a CP Customer account?

CP Card – How to request?

CP Card – Can I choose between a physical and digital card?

CP Digital Card – What is it for?

CP Card – How much does it cost?

Navegante Card – How to request it?

If I get a new CP physical card, can I access my previously loaded tickets?

How can I buy the Green Rail Pass online?

I have specific mobility needs. Does CP have a service to help me?

How can I buy a train ticket?

How can I find out the train times?

How do I know if the train will arrive on time?

There is no ticket office or vending machine at the station where I board. How can I buy a ticket?

Can I store my luggage at the station?

Can I take my bike on the train?

Can I take my pet on the train?

Is there wi-fi on board?

Where and How can I use the Green Rail Pass?

Can my occasional card be used by other people?

Where can I check my card balance?

I forgot to top up my Pass. Can I travel?

My card doesn't open the Access Channel at stations. What should I do?

What should I do if my Pass card is lost or stolen?

What should I do if my card doesn’t work?

How do I validate my Ticket or Pass?

If I swipe my card at the validator several times in a row, am I paying more?

Do I need to remove my card from my wallet to validate it?

If I have a Pass do I also have to validate it?

What happens if I don't validate my ticket or pass?

There was a strike and my train was delayed or cancelled. Am I entitled to compensation?

How can I exchange my ticket?

I lost something on a train or in a station. What can I do?